As the COVID pandemic continued to spread rapidly and overwhelm health systems around the world, a Tele-Health initiative was started in Ekam from the month of May with an aim of supporting the community and guiding them with regards to COVID-related queries.
A helpline was established with a nursing coordinator and networking was made with many medical service providers like Chennai Covid Warriors, WINCARS etc. Nearly 31 calls were received and 96 calls were made to connect the patient with the service provider and to follow them up on the services that were delivered to them. The queries included requisition for beds, oxygen concentrators, medicines availability, and medical consultations with speciality doctors. Among them 4 people required psychosocial support and they were connected to a counsellor. All the clients were followed up and their well-being was ensured.
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